❓ Frequently Asked Questions

Everything you need to know before booking

Find quick answers about bookings, pricing, payments, tattoos, piercings and our flexible payment options.

💳 Flexible Payment Options

Where available, we accept flexible payment options through eligible providers. Provider eligibility and approval apply.

Using BNPL or credit does not automatically secure an appointment. Your required booking payment must still be received and confirmed.

📅 Booking

How do I book?

Contact us on WhatsApp, through our website or social media. We'll discuss your idea, provide a quote and arrange your appointment.

When is my booking confirmed?

Your booking is only secured once the required payment has been received/reflected and your booking has been officially confirmed by us.

Is the deposit refundable?

Our standard booking deposit is 50% and non-refundable, subject to the applicable booking terms and any legal rights that may apply.

💰 Pricing & Payments

Do you offer flexible payment options?

Yes! ❤️ Where available and subject to provider approval, we offer PayFlex, MoreTyme, MobiCred, RCS Store Card and Stitch Pay Later.

Each provider has its own eligibility, approval process, fees, interest and terms.

Does using BNPL automatically secure my appointment?

No. Your required booking deposit/payment still needs to be successfully received and confirmed by Tattoos By Charlene before your appointment is considered secured.

What payment methods do you accept?

Available methods include cards, EFT, PayFast, Netcash, Yoco, PayPal, Zapper, SnapScan, MobiCred, MoreTyme, RCS Store Card, Stitch Pay Later and other payment methods offered by the studio from time to time. Availability can vary by payment route.

🖤 Tattoo Questions

How much does a tattoo cost?

Pricing depends on size, placement, style, detail, colour and estimated time. See the Tattoo Prices page or request a quote.

Do you do cover-ups?

Yes. Cover-ups require an assessment of the existing tattoo, placement, darkness, size and desired result.

Can I bring my own design?

Absolutely. We can work from your reference, make adjustments or create custom artwork.

💎 Piercing Questions

Is jewellery included?

Our standard piercing prices include standard starter jewellery where stated. Premium upgrades are available at additional cost.

Do you use piercing guns?

No. Professional piercings are performed using sterile single-use needles.

Still Have Questions?

We're happy to help.

💰 What deposit do I need to pay?

A 50% deposit is required. Bookings made 14 days or more in advance qualify for a reduced 25% deposit. The remaining balance is payable on the day.

📌 When is my appointment confirmed?

Slots are first come, first served. Booking is confirmed only once the required deposit reflects and official confirmation and a receipt link are sent via WhatsApp. A requested slot, conversation or POP alone does not confirm your booking.

🔄 Can I reschedule?

At least 24 hours' notice is required. Deposits are non-refundable, subject to applicable law. Late cancellations and no-shows may result in deposit forfeiture.

📝 Where is the consent form?

Complete the required consent form before your appointment.

Payment Options & Bank Details · Full Booking Policies · How to Book · Contact & Studio Locations